Celebs have up to 7 days to complete requests they receive. While the turnaround time is typically much quicker, please keep this in mind for any time sensitive needs. If the celeb does not deliver the video within 7 days you will be credited back the full amount.
Our standard license does not permit editing, watermark removal, or any other alterations to the video. If you are planning a large campaign where such alterations may be necessary, please contact us at firstname.lastname@example.org. Campaign minimums may apply to access such services.
You can create compilation videos using Cameos with your dedicated rep. We do need to approve the compilation videos once finalized, so make sure to work closely with your rep on those projects. Talent restrictions may also apply.
Yes! You can extend the license in 15-day increments (up to a maximum of 90 days) through the site, the Cameo app or working with your representative. Each 15-day extension will cost 25% of your base license price.
You can reach out to your rep and they'll help make it right. We can offer redos if the celeb says a name incorrectly, doesn’t materially follow your request or for problems with audio or video quality. When booking self-service, you'll work with our customer service team (email@example.com).